Privacy Policy
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Last Updated: May 2026
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Company: Site Planers LLC
Information We Collect
Information You Provide Directly
We collect personal information you voluntarily provide when you:
- Fill out our contact or project inquiry form
- Email or call us to request a quote or consultation
- Upload project files or attachments via our website
- Enter into a service agreement with us
This may include your name, email address, phone number, company name, project address, and project details.
Information Collected Automatically
When you visit siteplaners.com, we automatically collect:
| Data Type | What It Includes | Purpose |
|---|---|---|
| Log Data | IP address, browser type, pages visited, timestamps | Security & analytics |
| Device Info | Device type, OS, screen resolution | Improving performance |
| Usage Data | Pages viewed, links clicked, time on site | Understanding user behavior |
| Cookies | Session tokens, preference settings | See Section 4 |
How We Use Your Information
To Provide Our Services
- Respond to project inquiries and provide quotes
- Deliver MEP, structural, civil, and review engineering services
- Process payments and manage client accounts
- Issue invoices and maintain billing records
To Operate Our Website
- Maintain and improve website functionality
- Analyze traffic and user behavior via analytics tools
- Prevent fraud, abuse, or unauthorized access
To Communicate With You
- Send project updates and correspondence
- Respond to your questions and support requests
- Send marketing emails (only with consent; unsubscribe any time)
Sharing Your Information
We do not sell, rent, or trade your personal information. We share data only in these limited circumstances:
Service Providers
- Payment processors (Stripe, Airwallex) — to process client payments securely
- Email platforms — to send transactional and marketing communications
- Cloud storage — to store project files and documentation
- Analytics (Google Analytics) — to analyze website usage
- Website hosting — to maintain and serve our website
Legal Requirements
We may disclose information if required by law, court order, or governmental authority, or to protect our legal rights or prevent fraud.
Business Transfers
In the event of a merger or acquisition, personal information may transfer to the new entity. We will notify you before your data becomes subject to a different privacy policy.
Cookies & Tracking
Our website uses cookies and similar technologies. A cookie is a small text file stored on your device by your browser.
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Required for forms and session management | No — site requires these |
| Analytics | Anonymous usage data (Google Analytics) | Yes — via cookie banner |
| Functional | Remember your preferences | Yes — browser settings |
| Third-Party | Google Fonts, embedded services | Yes — browser settings |
Data Retention
We retain your data only as long as necessary to fulfill the purposes collected, comply with legal obligations, and resolve disputes.
| Data Category | Retention Period |
|---|---|
| Client project files & correspondence | 7 years (legal/tax compliance) |
| Invoices & payment records | 7 years (IRS requirements) |
| Contact form inquiries (non-clients) | 2 years from last contact |
| Website analytics data | 26 months |
| Marketing email subscriptions | Until unsubscribed + 1 year |
Your Privacy Rights
For All Users
- Access: Request a copy of personal data we hold about you
- Correction: Ask us to correct inaccurate or incomplete data
- Deletion: Request deletion (subject to legal retention requirements)
- Opt-Out of Marketing: Unsubscribe any time via email link or by contacting us
- Portability: Request your data in a machine-readable format
California Residents (CCPA/CPRA)
You have rights to know, delete, opt-out of sale (we do not sell data), and non-discrimination. Contact us to exercise these rights.
EU / EEA Residents (GDPR)
You have rights to object to processing, restrict processing, and lodge a complaint with a supervisory authority.
Data Security
We implement industry-standard technical and organizational measures to protect your information:
- SSL/TLS encryption (HTTPS) for all data transmission
- Payments handled exclusively by PCI-DSS compliant processors — we never store card details
- Access to personal data restricted to authorized personnel only
- Periodic security reviews of our systems and practices
No method of internet transmission is 100% secure. If you believe your interaction with us is compromised, contact us immediately at info@siteplaners.com.
Children’s Privacy
Our services are intended for professional use and are not directed at children under the age of 13. We do not knowingly collect personal information from children.
If you believe we have collected information from a child under 13, contact us at info@siteplaners.com and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the “Last Updated” date at the top of this page
- Post a notice on our homepage or send an email notification
Your continued use of our website after changes constitutes acceptance of the updated policy.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies solely to siteplaners.com. We are not responsible for the privacy practices of external sites and encourage you to read their privacy policies before providing any personal information.
Contact Our Privacy Team
Questions about this policy, or wish to exercise your privacy rights? Reach out — we respond within 30 business days.
New York, NY 10001