Acceptance of Terms

By using siteplaners.com or by engaging Site Planers LLC for any engineering services, you agree to these Terms and Conditions in full. These Terms apply to:

• All visitors to our website
• All clients who engage our MEP, structural, civil, or review engineering services
• Any person or entity submitting a project inquiry, making a payment, or entering a service agreement with us

We reserve the right to update or modify these Terms at any time. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

Services Provided

Site Planers LLC is a professional engineering consulting firm providing services to homeowners, builders, contractors, and developers across New York City and nationwide. Our services include:

All services are subject to a separate written proposal or service agreement provided to the client prior to commencement of work. These Terms apply alongside and supplement any such agreement.

Payment Terms & Billing

Fees & Invoicing

• Service fees are quoted on a per-project basis and detailed in a written proposal
• A 50% non-refundable deposit is required before work commences on any project
• The remaining balance is due upon delivery of completed project documents
• Invoices are issued electronically and are due within 7 business days of receipt
• All prices are quoted and charged in US Dollars (USD)

Accepted Payment Methods

• Credit card and debit card (processed securely via Stripe or Airwallex)
• Bank transfer / ACH (for US clients)
• Wire transfer (for international clients)

Late Payments

Invoices unpaid after 14 days of the due date may incur a late fee of 1.5% per month on the outstanding balance. Site Planers LLC reserves the right to suspend or withhold delivery of project documents until all outstanding balances are settled in full.

Cancellation & Refund Policy

Cancellation by Client

• Before work commences: Full deposit refund, minus any administrative or payment processing fees already incurred
• After work has commenced: The deposit is non-refundable. You will be charged only for work completed up to the date of cancellation, not exceeding the full project fee
• After final delivery: No refund will be issued once completed project documents have been delivered to the client

Cancellation by Site Planers LLC

We reserve the right to cancel a project if a client fails to provide required information, materials, or payment within a reasonable timeframe. In such cases, a partial refund may be issued at our discretion based on the proportion of work already completed.

Revisions

Each project includes up to two rounds of revisions at no additional charge, provided revisions are within the original agreed scope of work. Additional revisions or scope changes will be quoted and billed separately prior to commencement.

How to Request a Refund or Cancellation

All refund and cancellation requests must be submitted in writing to info@siteplaners.com. Please include your project name, invoice number, and reason for the request. We will respond within 5 business days.

Contact Us Before Disputing Any Charge

Before initiating any chargeback, payment dispute, or reversal request with your bank, credit card issuer, or payment processor, you agree to contact Site Planers LLC first and allow us a reasonable opportunity to resolve the issue directly:

Consequences of Unauthorized Chargebacks

Initiating a chargeback without first contacting Site Planers LLC and allowing us a reasonable opportunity to resolve your concern may constitute a breach of this agreement. In such cases, Site Planers LLC reserves the right to:

• Contest the chargeback with full documentation of services rendered, communications, signed agreements, and deliverables provided
• Recover any associated chargeback fees, administrative costs, and legal expenses from the client
• Terminate any ongoing or future service agreements with the client
• Report the incident to appropriate credit reporting or fraud prevention agencies where permitted by law

Legitimate Dispute Process

We are committed to resolving all disputes fairly and promptly. Our dispute resolution process is:

Service Delivery Timelines

Site Planers LLC is committed to delivering all project documents within the timeframes agreed upon in each project proposal. The following are our standard estimated delivery timelines, which begin upon receipt of the signed project agreement, all required project information, and the deposit payment:

Timelines are estimates and may be affected by:

• Delays in the client providing required project information, drawings, or approvals
• Scope changes requested after project commencement
• Unusual complexity not identified at the time of quoting
• Force majeure events beyond our reasonable control

Client Responsibilities

To enable us to deliver accurate, compliant engineering services, the client agrees to:

• Provide accurate, complete, and timely project information, drawings, and site data
• Disclose any existing conditions, prior engineering work, or code violations that may affect the project
• Obtain all necessary permits and authorizations required by local authorities (unless explicitly agreed otherwise in writing)
• Review and provide feedback on all deliverables within 7 business days of receipt
• Notify us promptly of any project changes that may affect scope, timeline, or compliance
• Maintain the confidentiality of project documents until they have been officially submitted to relevant authorities

Site Planers LLC is not liable for errors, delays, permit rejections, or additional costs arising from inaccurate or incomplete information provided by the client.

Intellectual Property

Ownership of Deliverables

Upon receipt of full payment, Site Planers LLC grants the client a non-exclusive, non-transferable license to use the engineering plans, drawings, and documents produced for the specific project for which they were created. Ownership of the underlying design methodology, templates, processes, and engineering systems remains solely with Site Planers LLC.

Restrictions

• Deliverables may not be resold, redistributed, or used for projects other than the one specified, without prior written consent from Site Planers LLC
• The PE stamp on any documents may only be used for the specific project and jurisdiction for which it was issued
• Modification of PE-stamped documents by any party other than Site Planers LLC voids the stamp and all associated professional liability

Website Content

All content on siteplaners.com — including text, graphics, logos, images, and portfolio materials — is the property of Site Planers LLC and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without express written permission.

Limitation of Liability

To the maximum extent permitted by applicable law, Site Planers LLC shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from delays caused by the client’s failure to provide required information
• Permit rejections or delays by local authorities beyond our control
• Modifications made to our deliverables by any third party
• Any loss arising from reliance on general website content for purposes beyond your specific project

In all cases, our total cumulative liability to any client shall not exceed the total fees paid by that client for the specific project giving rise to the claim.

Disclaimer of Warranties

The website siteplaners.com and its content are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or guarantees that the website will be uninterrupted or error-free.

General information on our website is for informational purposes only and does not constitute professional engineering advice for any specific project. We do not guarantee permit approval outcomes by any local authority, as those decisions are made solely by the relevant government agency.

Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of a project engagement, including project details, pricing, client identities, and technical data.

Site Planers LLC may reference completed projects in our portfolio with general descriptions. If you require strict confidentiality regarding your project being listed in our portfolio, please notify us in writing at the start of the engagement.

Confidentiality obligations do not apply to information that is publicly available, independently known by either party, or required to be disclosed by law or court order.

Website Acceptable Use

You agree to use siteplaners.com only for lawful purposes. You must not:

• Use the site in any way that violates applicable local, state, national, or international laws
• Attempt to gain unauthorized access to any part of the website or its servers
• Transmit spam, malicious code, or harmful software through our contact forms
• Reproduce, distribute, or commercially exploit any website content without written permission
• Submit false or misleading project information in any inquiry or service request

We reserve the right to terminate access for any user who violates these terms without notice.

Third-Party Links & Services

Our website may contain links to external websites or use third-party tools including payment processors (Stripe, Airwallex), analytics platforms, and email services. These third-party services are governed by their own terms and privacy policies. Site Planers LLC is not responsible for the content, accuracy, or practices of any third-party sites or services.

We encourage you to review the terms and privacy policies of any third-party services used in connection with our services before providing personal or payment information to them.

Governing Law & Dispute Resolution

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law principles.

Mandatory Informal Resolution First

Before initiating any formal legal action, both parties agree to first attempt resolution through good-faith negotiation. Either party may initiate this process by sending a written notice to the other party describing the dispute and desired resolution. The parties will negotiate in good faith for a period of at least 30 days before escalating to arbitration.

Binding Arbitration

If a dispute cannot be resolved informally within 30 days, it shall be submitted to binding arbitration in New York County, New York, in accordance with the rules of the American Arbitration Association (AAA). The arbitrator’s decision shall be final and binding on both parties.

Jurisdiction

For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in New York County, New York.

Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. We will update the “Last Updated” date shown at the top of this page whenever changes are made.

Your continued use of our website or services following any modification constitutes your acceptance of the updated Terms. We encourage you to review this page periodically to stay informed.